Karas finds the article and replies in seconds — with a link to the source, so your customer and your team can both check it. One script tag, live in a day.
20 minutes. We'll index your help centre live on the call and show you what it can already answer.
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All of them already answered in a help centre nobody reads.
And every new hire is a month of training before they're useful.
Your queue is longest exactly when your team is asleep.
Name the agent, set your colours and corner radius, write the greeting in your own voice, choose the four questions it opens with, and drop in your avatar. It runs sealed off from your page's styles, so nothing on your site can break it and it can't break anything on your site.
Karas answers only from your help centre, and attaches the article it used. Your customer can open it; you can audit it. And it's blocked at the code level from a specific set of claims — it cannot promise a refund, tell someone their account has been charged, or say it has done something on their behalf. If the answer isn't in your documentation, it doesn't improvise one.
“my thing never showed up” and “where is order #4471” need the same article. Karas rewrites the question before it searches, runs keyword and meaning-based search together, then re-ranks what comes back. Misspelled, vague and half-finished questions still land on the right document — and it remembers the last few messages, so “and what about returns?” works.
Karas stops rather than guess — and the customer can ask for a person at any point. They leave a name and an email, and a ticket appears in your own helpdesk carrying a written summary of the conversation, the full transcript, and the articles they were shown. Your agent opens it already knowing what happened. Nothing is ever filed unless the customer asks for it, and one conversation can only ever produce one ticket.
A URL, an export, or a folder of documents. There's nothing to install and no API for your developers to read. If your docs are in four places, send four.
We run real questions from your queue through it and read the answers ourselves before you see it. You get a report of what it answers well and what your documentation doesn't cover yet.
A single script tag in your template. That's the entire integration — Shopify, WooCommerce, BigCommerce, Webflow, Squarespace or your own build.
<script src="https://api.usekaras.com/widget/v1.js" data-key="wk_live_yourcompany" async></script>≈ 20 minutes
Next working day
85%
factuality score — how much of each known-correct answer the reply conveyed, with contradictions counted against it
7s
to a cited answer — 0.2s for a repeat question
Measured on a 6,221-article help-centre benchmark, graded by an independent model against known-correct answers. Your numbers will be different, because your documentation is different — we measure yours during setup and tell you what it says.
How we measure →
| Starter | Growth Founding Customer Offer | Pro | |
|---|---|---|---|
| Setup fee (one-time) | $499 | $999 | $1,999 |
| Monthly | $149 | $399 | $899 |
| Knowledge base size | up to ~5k articles | up to ~25k articles | effectively unlimited |
| Conversations/mo included | 1,000 | 5,000 | 20,000 (overage billed per-conversation) |
| Extra conversations | (upgrade to continue) | $0.08 each | $0.08 each |
| Widget installs | 1 domain | up to 3 domains | multiple brands/domains |
| Book a setup call | Book a setup call | Book a setup call |
We're onboarding our first businesses. The next 3 signups get the Growth plan free for 3 months (a $1,197 value) — no setup fee, full access. After that, 20% off for life. In exchange, we ask for a short testimonial once you're live.
Spots remaining: 3 of 3
Founding Customer pricing is limited to the first 3 businesses that complete onboarding. After the 3-month free period, your account converts to Growth at $319/mo (20% off the standard $399/mo), for as long as you stay subscribed.
20 minutes. We'll index your help centre live on the call and show you what it can already answer.